PSA Essentials values our relationship with you. We want you to be completely satisfied with your purchase. In an effort to process your returns as efficiently and accurately as possible, we have developed the following guidelines. Thank you for your cooperation!
- Please report any damaged, defective or missing items within seven (7) business days of delivery by emailing our Customer Service Center from 9:00AM to 5:30PM Eastern Standard Time, Monday to Friday (excluding holidays) at firstname.lastname@example.org
- Within 30 days of the order date, Stock merchandise that is unopened, intact, and sellable can be returned for a merchandise credit. Shipping will not be reimbursed for the original or return order. There is a 15% restocking fee.
- No returns on Custom or Personalized products as we are producing the orders on demand per your request.
- All canceled Custom or Personalized orders will incur a $10.00 cancellation fee if production has begun.
- A change order request must be received the same business day order is placed. All change order requests received the next business day or thereafter are subject to a remake fee.
- There will be no charge for the remake of Custom or Personalized products that is a result of an error made by PSA Essentials. Remakes will be reproduced within 5-7 business days + ship time.
- If you experience a mechanical failure with our stamps or embossers within 1 year of purchase, we’d be happy to replace the stamper or embosser body free of charge.
- If a reproduction of our Personalized products is requested due to an error made by the customer or retailer, we will offer 10% off on the replacement. These items will be reproduced within 5-7 business days. Items will be shipped as selected by the customer or retailer. Shipping and handling charges will apply.